Senior Officer / Associate, Customer Experience

Harbridge Partners Limited

Central & Western Area

Posted on 16-Sep-22

Job Highlights

• Develop and implement customer retention strategy
• Good understanding of eDM/Mass Distribution
• 3+ years of CRM/Marketing automation experience

Job Description

Title:              Senior Officer / Associate, Customer Experience

Location:      Central, Hong Kong

Our client is a leading Digital Insurer in Hong Kong that’s expanding and is looking for talented and innovative professionals to join and grow with them.

Responsibilities:

• Analyze customer data to improve retention, upsell and cross-sell strategy
• Develop and implement the customer retention strategy with the use of marketing automation tools
• Design and implement customer retention strategies to increase loyalty and retain business
• Responsible for day-to-day operations, including eDM execution, automation rule set up, data analysis, etc
• Evaluate the effectiveness of activities and prepare related reports

Requirements:

• Degree in marketing or any relevant disciplines
• 3+ years of CRM/marketing automation experience
• Good understanding of mass distribution/eDM platforms
• Excellent communication and presentation skills
• Fluency in English and Cantonese is required
• Candidate with more experience will be considered as Associate

Work Benefits/ Work Environment:

• Open and friendly company culture.
• Performance Bonus
• Great Career progression.
• Excellent Pension schemes and Insurance benefits