Harbridge Partners Limited

Central & Western Area

Posted on 16-Sep-22

Job Highlights

  • Develop and implement customer retention strategy
  • Good understanding of eDM/Mass Distribution
  • 3+ years of CRM/Marketing automation experience

Job Description

Title:              Senior Officer / Associate, Customer Experience

Location:      Central, Hong Kong

Our client is a leading Digital Insurer in Hong Kong that’s expanding and is looking for talented and innovative professionals to join and grow with them.


  • Analyze customer data to improve retention, upsell and cross-sell strategy
  • Develop and implement the customer retention strategy with the use of marketing automation tools
  • Design and implement customer retention strategies to increase loyalty and retain business
  • Responsible for day-to-day operations, including eDM execution, automation rule set up, data analysis, etc
  • Evaluate the effectiveness of activities and prepare related reports


  • Degree in marketing or any relevant disciplines
  • 3+ years of CRM/marketing automation experience
  • Good understanding of mass distribution/eDM platforms
  • Excellent communication and presentation skills
  • Fluency in English and Cantonese is required
  • Candidate with more experience will be considered as Associate

Work Benefits/ Work Environment:

  • Open and friendly company culture.
  • Performance Bonus
  • Great Career progression.
  • Excellent Pension schemes and Insurance benefits
Job Functions: Banking / Financial Services / Insurance Sales / Marketing / PR
Job Type: Full Time Permanent
Years of Experience: 3 Years

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