Assistant Manager / Manager, Customer Experience

Harbridge Partners Limited

Job Highlights

• Develop customer data strategy & roadmap
• Manage customer analytic to customer understanding
• 5+ years experience in Strategic&Operational CRM

Job Description

Title:              Assistant Manager / Manager, Customer Experience

Location:      Central, Hong Kong

Our client is a leading Digital Insurer in Hong Kong that’s expanding and is looking for talented and innovative professionals to join and grow with them.

Responsibilities:

• Responsible for developing the customer data strategy & roadmap
• Develop and implement campaigns and activities to grow existing customer sales
• Manage customer analytics and translate it into actionable insights to deepen customer understanding across marketing functions
• Manage customer data platform by collecting and segregating all digital data across channels and touchpoints
• Work with technical team to manage end-to-end CRM and CDP platforms
• Develop analytical solutions for management team and provide consumer insight on consumer behaviour and customer satisfaction

Requirements:

• Degree in marketing or any relevant disciplines
• 5+ years of experience in Strategic and Operational CRM, loyalty, or Customer analytics
• Good understanding of CRM and CDP platforms
• Excellent communication and presentation skills
• Fluency in English and Cantonese is required
• Candidate with more experience will be considered as Manager

Work Benefits/ Work Environment:

• Open and friendly company culture.
• Performance Bonus
• Great Career progression.
• Excellent Pension schemes and Insurance benefits