Harbridge Partners Limited
- Develop customer data strategy & roadmap
- Manage customer analytic to customer understanding
- 5+ years experience in Strategic&Operational CRM
Title: Assistant Manager / Manager, Customer Experience
Location: Central, Hong Kong
Our client is a leading Digital Insurer in Hong Kong that’s expanding and is looking for talented and innovative professionals to join and grow with them.
- Responsible for developing the customer data strategy & roadmap
- Develop and implement campaigns and activities to grow existing customer sales
- Manage customer analytics and translate it into actionable insights to deepen customer understanding across marketing functions
- Manage customer data platform by collecting and segregating all digital data across channels and touchpoints
- Work with technical team to manage end-to-end CRM and CDP platforms
- Develop analytical solutions for management team and provide consumer insight on consumer behaviour and customer satisfaction
- Degree in marketing or any relevant disciplines
- 5+ years of experience in Strategic and Operational CRM, loyalty, or Customer analytics
- Good understanding of CRM and CDP platforms
- Excellent communication and presentation skills
- Fluency in English and Cantonese is required
- Candidate with more experience will be considered as Manager
Work Benefits/ Work Environment:
- Open and friendly company culture.
- Performance Bonus
- Great Career progression.
- Excellent Pension schemes and Insurance benefits